Request account deletion: Email info@365daysservices.ca with the subject 365DaysServices Account Deletion Request. You do not need to purchase anything to submit a request.
1. How to request deletion
This page applies to the 365DaysServices field-service management app, operated by 365 Days Services Inc. The account deletion request process is available to users of the Android, iOS and web apps.
- Send an email to info@365daysservices.ca.
- Use the subject 365DaysServices Account Deletion Request.
- Include the email address associated with the account and, if relevant, the business or company workspace name.
- Say whether you want your individual user account deleted or would like to discuss deleting an entire business workspace.
Do not include passwords, full card numbers, or identity documents in your initial email.
2. What happens after your request
We review the request, may ask you to verify control of your account or your authority to act for a company, and assess which information can be deleted. We may contact the relevant subscribing business where it controls the records. Once a request has been verified, we will explain the action taken, including any information that must be retained.
Timing: The time needed depends on identity verification, workspace ownership, the types of records involved, and applicable legal requirements. Contact us for the status of your request. We do not promise an automatic or immediate erasure of all records.
3. Types of information eligible for deletion
Depending on your role and the applicable records, an approved deletion request may result in removal or de-identification of:
- Your 365DaysServices sign-in account and authentication profile.
- Your personal profile details and company membership or access permissions, where appropriate.
- Personal data not needed for an ongoing company service, dispute, security requirement, or legal obligation.
- Associated application records that the relevant business is authorized to delete and that are not subject to required retention.
Eligibility depends on whether information relates only to your personal account or also belongs to a subscriber company's business records.
4. What information may be retained
Some records may need to remain after account deletion, including invoices, receipts, payment transaction references, tax and accounting documentation, records needed to resolve disputes or prevent fraud, and records maintained for an active subscriber business. We do not use account deletion as a way to erase obligations owed to customers or other parties.
Retention periods: Accounting, tax and other legally required records are kept for the period required by applicable law; other records are retained only while reasonably needed for their stated purposes. Residual copies may also remain temporarily in backups or system logs according to applicable backup and security-retention practices. We will provide more specific retention information relevant to your request where available.
5. Business workspaces and customer records
365DaysServices is a multi-company field-service platform. Deleting a technician's or employee's login does not automatically delete the business's customer records, quotes, jobs, invoices, payment history or the accounts of other staff members.
If you own or administer a subscriber company and want the entire workspace closed, say so in your request. We will verify your authority and explain how active subscriptions, other authorized users, customer records and retention requirements affect workspace deletion. If you are a customer of a business using the platform, you may also contact that business directly about your customer information.
6. Requests about specific data
You can also email info@365daysservices.ca to ask about access, correction or deletion of specific personal information without necessarily requesting full account closure. We will review those requests in accordance with applicable law and the subscriber business's role in the data.
See our Privacy Policy for more about data use, sharing and retention.
7. Contact
365 Days Services Inc.
Edmonton, Alberta, Canada
Email: info@365daysservices.ca
Web application: app.365daysservices.ca